The Impact of Product Quality and Price on Customer Satisfaction: A Case Study Analyze Hotel & Residence In Bandung - West Java)

Authors

  • Farrel Febrian Universitas Padjadjaran
  • Supriatna Supriatna Universitas Sangga Buana
  • Aryanti Ratnawati Universitas Sangga Buana
  • Iskandar Ahmaddien Universitas Sangga Buana
  • Sri Dewi Sartika Universitas Sangga Buana

DOI:

https://doi.org/10.54099/icemat2023.v1i1.321

Keywords:

Product Quality, , Price, , Customer Satisfaction

Abstract

The purpose of this study was to determine the effect of product quality and price on customer satisfaction. This research was conducted at Hotel & Residence located in the city of Bandung. The number of samples in this study were 97 hotels and residences as respondents with data collection through distributing questionnaires.

Methods, This research uses descriptive and associative methods. The data analysis technique used in this study is multiple linear regression.

Results and value, based on the results of the analysis show that there is a significant positive effect on product quality variables on customer satisfaction at Hotel & Residence Bandung. There is a positive significant effect on the price variable on customer satisfaction at Hotel & Residence Bandung, for Product Quality and Price simultaneously have a significant effect on Customer Satisfaction with the coefficient of determination of 73.4%

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Published

18-12-2023

How to Cite

Febrian , F., Supriatna, S., Ratnawati, A. ., Ahmaddien, I. ., & Sartika, S. D. . (2023). The Impact of Product Quality and Price on Customer Satisfaction: A Case Study Analyze Hotel & Residence In Bandung - West Java). Adpebi Science Series, 1(1), 1–12. https://doi.org/10.54099/icemat2023.v1i1.321

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Section

Articles