The Influence of System Quality, Information Quality and Service Quality on User SatisfactionFinancial Technology Shopeepay

Abstract

Financial technology has changed the habit of people who previously made cash payments to cashless payments. This study aims to determine and describe the effect of system quality, information quality, and service quality on user satisfaction with ShopeePay financial technology.The method used is descriptive and associative methods with a research instrument in the form of a questionnaire. The sample amounted to 100 respondents with a non-probability sampling method with purposive sampling technique. The statistical analysis used is multiple regression analysis. The results of multiple linear regression analysis can be concluded that system quality, information quality, and service quality have a positive and significant effect on user satisfaction of ShopeePay financial technology both partially and simultaneously. Based on the coefficient of determination analysis test, it was obtained at 67.3%. This shows that the effect of system quality, information quality and service quality on user satisfaction of ShopeePay financial technology is 67.3%. While the remaining 32.7% is influenced by other variables not examined in this study.