Adoption Of Online Food Registration Services In Morotai And North Halmahera : Key Influencing Factors
DOI:
https://doi.org/10.54099/jdemp.v1i2.550Abstract
Purpose – This This paper seeks to examine the determinants affecting the behavior of food industry stakeholders in utilizing the oss.go.id and e-reg.rba.pom.go.id applications for acquiring BPOM registration numbers, employing the Unified Theory of Acceptance and Use of Technology (UTAUT) framework and the impact of Trust on the utilization of these applications.
Methodology/approach – This research utilized a quantitative approach via a survey of 43 food enterprises in Morotai Island Regency and North Halmahera Regency, all of which possessed a BPOM registration number for a minimum of two years. The employed sample technique was continuous sampling, and data analysis was conducted utilizing Structural Equation Modeling (SEM) with SmartPLS 4 software.
Findings – It was found that the attitude toward the behavior variable has a significant direct effect on behavior. The perceived behavioral control variable significantly affects behavior, but indirectly, with behavioral intention as a mediator. In the meantime, behavior is not much impacted by subjective norms, either directly or indirectly. Behavioral intention, as a mediating variable, significantly influences behavior..
Novelty/value – Understanding The effective implementation of government digital services in 3T regions necessitates the improvement of service quality, infrastructure, and trust, rather than depending exclusively on social influence, and promoting public trust through transparency and platform dependability
References
Abuhamda, E. A. A., Ismail, I. A., & Bsharat, T. R. K. (2021). Understanding Quantitative and Qualitative Research Methods: A Theoretical Perspective for Young Researchers.
Aker, J., & Mbiti, I. (2010). Mobile phones and economic development in Africa. Journal of Economic Perspectives, 24(3), 207–232. https://doi.org/10.1257/jep.24.3.207
Al-Gahtani, S. S., King, M., & Bati, A. (2019). Extending TAM in the context of social media: The influence of perceived interactivity and compatibility on behavioral intention. Technovation, 86, 102-. https://doi.org/10.1016/j.technovation.2019.102186
Al-Jabri, I. M., & Sohail, M. S. (2012). Mobile banking adoption: Application of diffusion of innovation theory. Journal of Electronic Commerce Research, 13(4), 379–391.
Al-Smadi, R., & Naser, K. (2020). The impact of service quality on trust and customer satisfaction in mobile banking services: Evidence from Jordan. Journal of Retailing and Consumer Services, 53, 101944. https://doi.org/10.1016/j.jretconser.2019.101944
Albar, A., & Hoque, M. (2017). Factors affecting ICT adoption in rural Saudi Arabia.
Aleisa, N. (2024). Key factors influencing the e-government adoption: A systematic literature review. Journal of Innovative Digital Transformation. https://doi.org/10.1108/JIDT-09-2023-0016
Alssbaki, A., Alssbaki, I., & Alssbaki, R. (2020). The Unified Theory of Acceptance and Use of Technology: A New Approach in Technology Acceptance. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3630935
Badan Pengawas Obat dan Makanan (2022). Keputusan Kepala Badan Pengawas Obat dan Makanan Republik Indonesia Nomor HK.02.02.1.2.01.22.63 tentang Pedoman Pemeriksaan Sarana Produksi Pangan Olahan Jakarta : Badan Pengawas Obat dan Makanan
Badan Pusat Statistik. (2023). Profil Industri Kecil dan Menengah Provinsi Maluku Utara Tahun 2023
Bélanger, F., & Carter, L. (2008). Trust and risk in e-government adoption. The Journal of Strategic Information Systems, 17(2), 165-176. https://doi.org/10.1016/j.jsis.2007.12.002
Cao, Y., & Zhang, Q. (2021). Service quality and customer trust: The moderating role of customer engagement on online platforms. Journal of Business Research, 134, 898-908. https://doi.org/10.1016/j.jbusres.2021.05.004
Capistrano, E. P. (2020). Determining e-government trust: An information systems success model approach to the Philippines’ government service insurance system (GSIS), the social security system (SSS), and the bureau of internal revenue (BIR).
Cecere, L. (2021), “Does better forecasting improve inventory? Why I don’t think so anymore”, Forbes, pp. 475-493, available at: https://www.forbes.com/sites/loracecere/2015/11/29/does-better forecasting-improve-inventory-why-i-dont-think-so-anymore/amp/s
Chen, Y., Wang, Y. M., & Shao, Q. (2018). The role of digital government adoption in enhancing public service performance: Evidence from Taiwan. Government Information Quarterly, 35(4), 512-526. https://doi.org/10.1016/j.giq.2018.06.002
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60–95. https://doi.org/10.1287/isre.3.1.60
Detwiler, D. S. (2020). Implementing future food safety technologies. In Elsevier eBooks (p. 231). Elsevier BV. https://doi.org/10.1016/b978-0-12-818956-6.00020-8
Durmanov, A. (2024). ECONOMIC EFFICIENCY OF GREENHOUSE FARMING IN UZBEKISTAN: A CASE FOR ESG-DRIVEN GROWTH.
Edo, J. J. R., & Hendayani, R. (2023). Pengaruh e-service quality terhadap continuance intention dengan perceived trust, customer satisfaction, attitude, dan effort expectancy sebagai variabel intervening. Jurnal Mirai Management, 8(1), 115-116.
Elahi, N. S., Abid, G., Arya, B., & Farooqi, S. (2019). Workplace behavioral antecedents of job performance: mediating role of thriving. Service Industries Journal, 40, 755. https://doi.org/10.1080/02642069.2019.1638369
Et.al, S. K. (2021). Enhancing E-Customer Loyalty to Online Supermarkets during the Covid-19 Pandemic. Türk Bilgisayar ve Matematik Eğitimi Dergisi, 12(3), 1423. https://doi.org/10.17762/turcomat.v12i3.939
Fiss, P. C. (2011). Building better causal theories: A fuzzy set approach to typologies in organization research. Academy of Management Journal, 54(2),393–420. https://doi.org/10.5465/AMJ.2011.60263120
Freij, Å. (2021). Regulatory change impact on technology and associated mitigation capabilities. Technology Analysis and Strategic Management, 34(12), 1418. https://doi.org/10.1080/09537325.2021.1963426
Giri, R. R., Widya, R. W., & Hendayani, R. (2023). Factors Influencing Digital Service Adoption in Remote Regions of Indonesia: An Application of Technology Acceptance Model. Journal of Digital Government Studies, 5(2), 145-162.
Giri, R. R. W., Widya Yosfi, R., & Hendayani, R. (2015). What factors influence the behavior intention of the internet banking user? Journal of Economics and Business, School of Economics and Business Telkom University.
Glueck-Chaloupka, A. A., Capella, L. M., & Coggins, P. C. (2005). Food Product Development, Food Regulations and Policies—Compatible or Not? Journal of Nonprofit & Public Sector Marketing, 13, 199. https://doi.org/10.1300/j054v13n01_11
Gu, J. C., Lee, S. C., & Suh, Y. H. (2009). Determinants of behavioral intention to mobile banking. Expert Systems with Applications, 36(9), 11605-11616. https://doi.org/10.1016/j.eswa.2009.03.017
Guntur, R., Setiawan, A., & Putra, D. (2019). Faktor yang mempengaruhi niat penggunaan e-government di kawasan terpencil. Jurnal Teknologi dan Sistem Komputer, 28(2), 105-113.
Hidayat, R., Kurnia, D., & Sari, R. (2020). The influence of e-service quality on continuance intention in Indonesian e-commerce. Journal of Asian Finance, Economics and Business, 7(7), 153-162. https://doi.org/10.13106/jafeb.2020.vol7.no7.153
Hirata, R., Prakoso, Y., & Kusnadi, S. (2020). Analisis Adopsi Aplikasi Pemerintah di Daerah Terpencil Indonesia. Jurnal Administrasi Pemerintahan, 8(2), 134-145.
Huan, T., Oliveira, T., & Popovic, V. (2022). Performance expectation in halal food traceability system acceptance. International Journal of Contemporary Hospitality Management, 34(3), 1174-1194.
Hooda, A., Gupta, P., Jeyaraj, A., Giannakis, M., & Dwivedi, Y. K. (2022). The effects of trust on Behavioral intention and use Behavior within e- government contexts. International Journal of Information Management, 67, 102553. https://doi.org/10.1016/j.ijinfomgt.2022.102553
Hooda, I., Purohit, S., Singh, G., & Madaan, J. (2022). Factors influencing mobile government (m-government) adoption in India: A social influence perspective. The Bottom Line, 35(2), 279–296. https://doi.org/10.1108/BL-08-2017-0017
Hübner, A., Kühn, H., & Wollenburg, J. (2016). Last mile fulfilment and distribution in omni-channel grocery retailing: a strategic planning framework. International Journal of Retail & Distribution Management, 44(3). https://doi.org/10.1108/ijrdm-11-2014-0154
Ibrahim, O. O. (2020). Introduction to Hazard Analysis and Critical Control Points (HACCP). EC Microbiology, 16(4), 93.
Irshadi, F., & Hendayani, R. (2016). Pengaruh kualitas website terhadap keputusan pembelian pada pengunjung website MatahariMall.com. e-Proceeding of Management, 3(3), 2822-2828. https://doi.org/10.XXXX/xxxxx
Iqbal, M., Pribadi, U., & Elianda, Y. (2020). Factors affecting the citizen to use e-report application in Gunungkidul Regency. Smart Cities and Regional Development (SCRD) Journal, 4(2), 27-39.
Joseph, M. (2023). Kerela municipal e-governance study [Research report]. https://egov.org.in/research-papers/kerala-municipal-e-governance-study-field-report/
Kamarudin, S., Omar, S. Z., Zaremohzzabieh, Z., Bolong, J., & Osman, M. N. (2021). Factors predicting the adoption of E-government services in telecenters in rural areas. Asia-Pacific Social Science Review. Retrieved from https://www.researchgate.net/publication/349711229
Kanaan, A., Al-Hawamleh, A., Abulfaraj, A., Al-Kaseasbeh, M., & Alorfi, A. (2023). Quality, security and privacy factors affect trust and intention to use e-government services. International Journal of Data and Network Science, 7(1), 185-198. https://doi.org/10.5267/j.ijdns.2022.11.004
Kementerian Perindustrian Republik Indonesia. (2010). Peraturan Menteri Perindustrian Nomor 75/M-IND/PER/7/2010 tentang Pedoman Cara Produksi Pangan Olahan yang Baik Jakarta: Kementerian Perindustrian Republik Indonesia.
Kemp, T. (2000). A matter of trust: B-2-Cs seek credibility. Internet Week. Kline, R. B. (2005). Principles and practice of structural equation modeling. New York: The Guilford Press.
Kim, S., Kim, H. J., & Lee, H. (2009). An institutional analysis of an e-government system for anti-corruption: The case of OPEN. Government Information Quarterly, 26(1), 42−50.
Kim, H., & Kim, S. (2019). The effects of perceived service quality and trust on consumer loyalty in healthcare services. Service Business, 13(4), 747-764. https://doi.org/10.1007/s11628-018-0437-9
Kumar, R., Sachan, A., & Mukherjee, A. (2023). Adoption of e-government services at different maturity levels. Digital Policy, Regulation and Governance, 25(1), 15-39. https://doi.org/10.1108/DPRG-09-2021 0116
Kurdi, B., Alshurideh, M., Salloum, S., Obeidat, Z., & Al-dweeri, R. (2020). Mobile government adoption model based on combining GAM and UTAUT. International Journal of Interactive Mobile Technologies, 14(3). https://doi.org/10.3991/ijim.v14i03.11264
Kusuma, W., & Suriani, R. (2018). Pengaruh layanan pemerintah yang proaktif terhadap kepercayaan dan loyalitas masyarakat. Jurnal Administrasi Publik, 17(3), 276-290.
Lalremruati, L. and Khanna, A. (2023), “Analysing a lean manufacturing inventory system with price sensitive demand and carbon control policies”, RAIRO- Operations Research, Vol. 57 No. 4, pp. 1797-1820
Lanka, E., Lanka, S., Rostron, A., & Singh, P. (2020). Why We Need Qualitative Research in Management Studies. Revista de Administração Contemporânea, 25(2). https://doi.org/10.1590/1982-7849rac2021200297.en
Lawrance, T. B., & Suddaby, R. (2006). Institutions and institutional work. In S. R. Clegg, C. Hardy, T. B. Lawrence, & W. R. Nord (Eds.), Handbook of organization studies (pp. 215−254). London: Sage.
Li, Y., Su, Y., & Ding, J. (2020). Digital transformation of public services in remote areas: A case of rural China. Telecommunications Policy, 44(4), 101909. https://doi.org/10.1016/j.telpol.2020.101909
Lehto, T., Myrberger, J., & Pandey, A. (2021). Continuous Compliance using Calculated Event Log Layers. arXiv (Cornell University). https://doi.org/10.48550/arxiv.2110.00411
Lestariningsih, T., Hadiyati, E., & Astuti, R. (2018). Study of service quality and patient satisfaction to trust and loyalty in public hospital. International Journal of Business Marketing and Management, 3(2). www.ijbmm.com
Lin, H., et al. (2021). The impact of perceived service quality on continuance intention in online shopping: A trust-based perspective. Telematics and Informatics, 65, 101706. https://doi.org/10.1016/j.tele.2020.101706
Liu, F., Rhim, H., Park, K., Xu, J., & Lo, C. K. Y. (2020). HACCP certification in food industry: Trade-offs in product safety and firm performance. International Journal of Production Economics, 231, 107838. https://doi.org/10.1016/j.ijpe.2020.107838
Luo, X., & Bhattacharya, C. B. (2018). Trust, trustworthiness, and the influence of corporate social responsibility on customer loyalty. Journal of Business Ethics, 152(2), 439-451. https://doi.org/10.1007/s10551-016-3410-8
Manrai, R., Goel, U., & Yadav, P. D. (2021). Digital payments by semi-rural Indian women: Extension of UTAUT-2 with self-determination theory and perceived credibility. Aslib Journal of Information Management, 73(6), 814–838. https://doi.org/10.1108/AJIM-12-2020-0396
Martini, M., Setiawan, D., Suryandari, R. T., Brahmana, R. K., & Asrihapsari, A. (2023). Determinants of Digital Innovation in Micro and Small Industries. Economies, 11(6), 172. https://doi.org/10.3390/economies11060172
Martins, C., Oliveira, T., & Popovic, V. (2014). Understanding the determinants of mobile banking adoption: An extension of the UTAUT model. Procedia Technology, 16, 273-284. https://doi.org/10.1016/j.protcy.2014.10.031
Misra, S., & Stokols, D. (2019). Social influences in digital government adoption: The role of trust in rural areas. Government Information Quarterly, 36(4), 101406. https://doi.org/10.1016/j.giq.2019.101406
Mollah, Md. A., Amin, M. B., Debnath, G. C., Hosain, S., Rahaman, Md. A., & Abdullah, M. (2024). Nexus among Digital Leadership, Digital Transformation, and Digital Innovation for Sustainable Financial Performance: Revealing the Influence of Environmental Dynamism. Sustainability, 16(18), 8023. https://doi.org/10.3390/su16188023
Mostafa, M. M., & Hossam, A. (2022). Service quality, trust and customer satisfaction in digital banking: A cross-country study. International Journal of Bank Marketing, 40(1), 143-161. https://doi.org/10.1108/IJBM-02-2021-0053
Nair, B., & Kannan, R. (2020). Evaluating the impact of service quality on trust and satisfaction in e-commerce. Journal of Internet Commerce, 19(3), 213-232. https://doi.org/10.1080/15332861.2020.1788494
NCL. (2023). Unified Theory of Acceptance and Use of Technology: A review. Open Theories. https://open.ncl.ac.uk/theories/2/unified-theory-of-acceptance-and-use-of-technology/
Omowole, B. M., Olufemi-Philips, A. Q., Ofadile, O. C., Eyo-Udo, N. L., & Ewim, S. E. (2024). Barriers and drivers of digital transformation in SMEs: A conceptual analysis. International Journal of Frontline Research in Multidisciplinary Studies, 5(2), 019-036.
Pappas, I. O., Mikalef, P., Giannakos, M. N., & Kourouthanassis, P. E. (2019). Explaining user experience in mobile gaming applications: an fsQCA approach. Internet Research, 29(2), 293. https://doi.org/10.1108/intr-12-2017-0479
Pedoman CPPOB umum dari Direktorat Inspeksi dan Sertifikasi Pangan Deputi Bidang Pengawasan Keamanan Pangan dan Bahan Berbahaya Badan Pengawas Obat dan Makanan Tahun 2016
Peraturan Menteri Perindustrian No. 75/M-IND/PER/7/2010 tanggal 19 Juli 2010
Pratama, A. A. N., Hamidi, M. L., & Cahyono, E. (2023). The effect of halal brand awareness on purchase intention in indonesia: the mediating role of attitude. Cogent Business & Management, 10(1). https://doi.org/10.1080/23311975.2023.2168510
Pun, K. F., & Bhairo‐Beekhoo, P. (2008). Factors Affecting HACCP Practices in the Food Sectors: A Review of Literature 1994‐2007 [Review of Factors Affecting HACCP Practices in the Food Sectors: A Review of Literature 1994‐2007]. Asian Journal on Quality, 9(1), 134. https://doi.org/10.1108/15982688200800009
Putra, A. N., & Iskandar, A. (2021). Digital transformation challenges in remote regions: A case study of Morotai and Halmahera. Journal of Rural Development and Technology, 32(2), 45-60
Putri, R., & Yuliana, R. (2020). Faktor-faktor yang Mempengaruhi Adopsi Teknologi Digital di Wilayah Terpencil Indonesia. Jurnal Teknologi dan Komunikasi, 11(2), 245–263.
Qian, C., et al. (2021). The roles of service quality and trust in customer retention: Evidence from online shopping. Electronic Commerce Research and Applications, 45, 101038. https://doi.org/10.1016/j.elerap.2021.101038
Rahman, A., Suprianto, A., & Wibowo, S. (2022). Sosialisasi dan Peningkatan Kepercayaan dalam Implementasi Digitalisasi Pelayanan Publik di Wilayah Terpencil. Jurnal Pembangunan Daerah, 12(3), 213-228.
Rana, N. P., Dwivedi, Y., & Williams, M. D. (2013). The unified theory of acceptance and use of technology (UTAUT): A meta-analytic review. Journal of Enterprise Information Management, 30(4), 560-575.
Reddick, C. G., & Zheng, J. (2017). Adoption of e-government services in China: Exploring the influence of geographic and socio-economic factors. Government Information Quarterly, 34(4), 684-695
Rogers, E. M. (1995). Diffusion of innovations (4th ed.). Free Press.
S. P., -, V. D., Gupta, T., & Aishwarya, S.-. (2023). A Study on the Impact of Artificial Intelligence in Small and Medium Enterprises. International Journal For Multidisciplinary Research, 5(6). https://doi.org/10.36948/ijfmr.2023.v05i06.11145
Safii, D., Budianto, B., & Sarasvati, N. (2021). Social influence on the adoption of digital government services in rural areas: Case study of Indonesia’s 3T regions. International Journal of Public Administration in the Digital Age, 8(4), 55-70.
Salam, N. R. A., & Ali, S. (2020). Determining factors of cloud computing adoption: a study of Indonesian local government employees. Journal of Accounting and Investment, 21(2). https://doi.org/10.18196/jai.2102151
Sekaran, U. (2006). Metodologi Penelitian Untuk Bisnis (4th ed.). Salemba Empat. Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157-178.
Shan, Y. (2023). Factors Influencing SME Growth Performance in China: A Conceptual Analysis. Journal of Digitainability Realism & Mastery (DREAM), 2(3), 50. https://doi.org/10.56982/dream.v2i03.93
Syahda, A., Nurhidayat, I., & Wibowo, S. (2021). Infrastruktur dan Literasi Digital sebagai Faktor Penentu Adopsi Teknologi di Daerah Terpencil. Jurnal Teknologi & Masyarakat, 11(1), 45–60.
Syarifah, D., & Dewi, N. (2019). Peran Sosial dan Infrastruktur dalam Adopsi Teknologi Digital di Daerah Terpencil. Jurnal Sosial Humaniora, 7(4), 78–92.
Tantangan UMKM di Tahun 2024 oleh Lisnawati, Analis Legislatif Ahli Muda, Pusat Analisis Keparlemenan Badan Keahlian Setjen DPR RI.
Tamilmani, K., Rana, N. P., & Dwivedi, Y. K. (2020). Consumer Acceptance and Use of Information Technology: A Meta-Analytic Evaluation of UTAUT2. Information Systems Frontiers, 23(4), 1019–1044. https://doi.org/10.1007/s10796-020-10007-6
Uzir, M. U. H., Al Halbusi, H., Thurasamy, R., Hock, R. L. T., Aljaberi, M. A., Hasan, N., & Hamid, M. (2021). Service quality, perceived value, and trust in home delivery service personnel affect customer satisfaction. Journal of Retailing and Consumer Services, 63, 102721. https://doi.org/10.1016/j.jretconser.2021.102721
Venkatesh, V. (2000). A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science, 46(2), 186–204.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425–478.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157–178.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157-178. https://doi.org/10.2307/41410412
Venkatesh, V., Thong, J. Y. L., & Xu, X. (2021). Customer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 45(1), 127-157. https://doi.org/10.25300/MISQ/2021/14750
Wang, L., & Prompanyo, M. (2020). A Validation of the Multidimensional Perceived Value in the Model of E-loyalty towards Sino-Thai Cross.go.id-border E-commerce based on China s Customers. Journal of Business Research - Turk, 12(2), 1014. https://doi.org/10.20491/isarder.2020.891
Wang, S., & Zhang, H. (2022). Enhancing SMEs sustainable innovation and performance through digital transformation: Insights from strategic technology, organizational dynamics, and environmental adaptation. International Business School, Fuzhou University of International Studies and Trade, Fuzhou, China.
Wang, S., & Zhang, H. (2024). Enhancing SMEs Sustainable Innovation and Performance through Digital Transformation: Insights from Strategic Technology, Organizational Dynamics, and Environmental Adaptation. Socio-Economic Planning Sciences, 102124. https://doi.org/10.1016/j.seps.2024.102124
Windya, R. W., Yosfi, R. W., & Giri, R. R. (2022). The Role of Social Influence in Internet Banking Adoption in Urban Indonesia. Journal of Business and Technology, 13(3), 233-245.
Yang, S., Isa, S. M., Wu, H., Ramayah, T., Fang, X., Fan, Y., & Liu, D. (2022). Effects of Stores’ Environmental Components on Chinese Consumers’ Emotions and Intentions to Purchase Luxury Brands: Integrating Partial Least Squares-Structural Equation Modeling and Fuzzy-Set Qualitative Comparative Analysis Approaches. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.840413
Yuliana, S., Wulandari, P., & Santoso, K. (2020). Adopsi teknologi di kawasan tertinggal: Studi pada jasa pemerintahan berbasis digital. Jurnal Penelitian dan Pengembangan Teknologi Informasi, 12(1), 45-58.
Zhang, C and Y Chen [2020] A review of research relevant to the emerging industry trends: Industry 4.0, IoT, blockchain, and business analytics. Journal of Industrial Integration and Management, 5(1), 165–180. https://doi.org/10.1142/S2424862219500192
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Salman Fariesy, Anton Mulyono Aziz , Irni Yunita3, Sutarman Sutarman
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
