Impact of the development of the financial system on banking in Indonesia

Abstract

This study aims to determine how much customer satisfaction at Alfa Mart Kalisari Pasar Rebo Jakarta on the quality of service that has been provided. Where the organization is required to be able to meet customer satisfaction and adjust customer desires so that the company must be able to detect what the market needs or consumer desires and read and translate any changing situation as an opportunity. The company will not grow without customers. The more customers, the company will be able to compete with other companies in this era of globalization. The company must be able to satisfy and retain existing customers. The research location is at Alfa mart Husnayain Kalisari Pasar Rebo, East Jakarta. The data analysis is descriptive quantitative,Gap Analysis (GAP). With a total of 120 respondents and a 95% confidence level.