FITRIANI, N.; KARINA, Y.; ADELINA, R. Maintaining Bank Customer Loyalty during Covid-19 Pandemic through Promotion, Service Quality and Customer Relationship Management. Adpebi Science Series , [S. l.], 2023. Disponível em: https://adpebipublishing.com/index.php/AICMEST/article/view/200. Acesso em: 10 aug. 2025.